Terms and Conditions - Galim Ventilation and Air Conditioning (HVAC) LTD

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1. Acceptance of Terms

By engaging Galim Ventilation and Air Conditioning (HVAC) LTD ("Galim," "we," "us," or "our") for services, purchasing our products, or using our website, you agree to these Terms and Conditions. If you do not agree, please do not use our services.

2. Services Provided

Our Services Include:

Design and installation of ventilation systems
Smoke evacuation and extraction systems
HVAC equipment supply and installation
Maintenance and repair services
Safety inspections and certifications
Technical consultation and system planning

Service Standards:

All work complies with Israeli Standard 1001 and relevant building codes
Services performed by certified technicians
Equipment meets all applicable safety standards

3. Quotations and Orders

Price Quotes:

Written quotes are valid for 30 days unless otherwise specified
Quotes are based on site conditions at time of assessment
Additional work discovered during installation will require approval

Order Confirmation:

Services commence upon signed agreement and deposit payment
Changes to scope require written approval and may affect pricing
Cancellation fees may apply as specified in your service agreement

4. Payment Terms

Payment Schedule:

Standard Projects: 30% deposit, 40% on delivery, 30% on completion
Maintenance Contracts: Monthly or annual billing as agreed
Emergency Services: Payment due upon completion

Payment Methods:

Bank transfer, credit card, or company check
All prices exclude VAT unless stated otherwise
Late payments subject to interest per Israeli law

No Refunds:

Custom equipment orders are non-refundable once manufactured
Service deposits non-refundable within 7 days of scheduled work

5. Warranties and Guarantees

Equipment Warranty:

Manufacturer warranties pass through to customer
Galim installation warranty: 12 months from completion
Extended warranties available for purchase

Service Guarantee:

We guarantee our workmanship meets industry standards
Defects in our work corrected at no charge within warranty period
Warranty void if equipment tampered with or improperly maintained

6. Customer Responsibilities

Site Preparation:

Provide safe access to work areas
Ensure electrical/structural readiness as specified
Obtain necessary permits (unless agreed otherwise)

Information Accuracy:

Provide accurate building plans and specifications
Disclose any hazardous conditions
Notify us of any site changes affecting installation

Maintenance:

Follow recommended maintenance schedules
Use only approved replacement parts
Allow access for warranty service

7. Liability and Insurance

Our Insurance:

Galim maintains comprehensive liability insurance
Workers' compensation for all employees
Professional indemnity coverage

Limitation of Liability:

Liability limited to direct damages only
Maximum liability equals project contract value
No liability for consequential or indirect damages
Force majeure events excuse performance

Indemnification:

Customer indemnifies Galim for claims arising from:
- Failure to maintain equipment properly
- Unauthorized modifications
- Misuse of equipment
- Pre-existing building conditions

8. Safety and Compliance

Safety Standards:

All work performed per Israeli safety regulations
Compliance with fire safety codes mandatory
Regular safety training for all technicians

Inspections:

Customer must allow access for required inspections
Failed inspections may require additional work at customer cost
Safety violations must be corrected immediately

9. Intellectual Property

Our Property:

System designs and technical drawings remain Galim property
Custom engineering solutions are proprietary
Customer may not reproduce designs without permission

Your Property:

We respect confidentiality of your building plans
Customer data used only for service delivery
No sharing of customer information without consent

10. Termination

Service Termination:

Either party may terminate maintenance contracts with 30 days notice
Immediate termination for safety violations or non-payment
Refunds pro-rated for prepaid services not rendered

Post-Termination:

Final invoice due within 15 days
Warranty obligations continue per original terms
Return of any Galim property required

11. Dispute Resolution

Initial Resolution:

Direct negotiation between parties
Technical disputes referred to independent engineer
Good faith effort required before legal action

Legal Proceedings:

Governed by laws of State of Israel
Exclusive jurisdiction in Tel Aviv courts
Prevailing party entitled to legal fees

12. General Provisions

Contract Hierarchy:

Every contract and/or project with Galim has a dedicated contract in which the final terms of the engagement agreement between the parties are determined, and it is the final and absolute authority for the legal terms.
In case of conflict, the specific project contract supersedes these general Terms
These Terms apply to all matters not specifically addressed in project contracts