Privacy Policy - Galim Ventilation and Air Conditioning (HVAC) LTD

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1. Introduction

Galim Ventilation and Air Conditioning (HVAC) LTD ("Galim," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our ventilation and smoke evacuation services, visit our website, or communicate with us.

2. Information We Collect

Customer Information:

• Contact Details: Name, company name, email address, phone number, and physical address

• Project Information: Building specifications, ventilation requirements, and technical drawings

• Billing Information: Company registration numbers, tax ID, and payment details

Service Data:

• Installation Records: Equipment installed, maintenance schedules, and warranty information

• Service History: Maintenance visits, repairs performed, and equipment performance data

• Safety Compliance: Smoke evacuation test results and certification records

Communication Data:

• Inquiries: Price quotes requests, technical consultations, and support tickets

• Feedback: Customer satisfaction surveys and service reviews

Website Data:

• Usage Information: Pages visited, forms submitted, and download history

• Technical Data: IP address, browser type, device information, and access times

3. How We Use Your Information

Service Delivery:

• Process price quotes and service requests

• Schedule installations and maintenance visits

• Provide technical support and emergency services

• Maintain equipment warranties and service agreements

Safety & Compliance:

• Ensure compliance with ventilation and fire safety regulations

• Maintain certification records as required by law

• Conduct safety inspections and testing

Business Operations:

• Send invoices and process payments

• Communicate about scheduled maintenance

• Provide product updates and safety notices

• Improve our services based on feedback

Legal Obligations:

• Comply with building codes and safety regulations

• Respond to government inspections

• Maintain records as required by Israeli law

4. Information Sharing

Service Partners:

• Equipment manufacturers for warranty claims

• Certified technicians and subcontractors (under confidentiality agreements)

• Testing laboratories for compliance verification

Professional Advisors:

• Accountants and legal advisors bound by professional confidentiality

• Insurance companies for coverage and claims

Legal Requirements:

• Government authorities when required by law

• Fire safety inspectors and building regulators

• In response to court orders or legal proceedings

Business Transfers:

• If Galim is acquired or merged, customer data may be transferred with advance notice

5. Your Rights

Access & Correction:

• Request a copy of your personal information

• Update or correct inaccurate data

• View your service history and maintenance records

Communication Preferences:

• Opt-out of marketing communications

• Choose how we contact you (email, phone, or mail)

• Unsubscribe from non-essential notifications

Data Deletion:

• Request deletion of personal data (subject to legal retention requirements)

• Note: We must retain certain records for warranty and safety compliance

Data Portability:

• Receive your data in a structured, commonly used format

• Transfer service records to another provider

6. Data Security & Retention

Security Measures:

• Industry-standard encryption for data transmission

• Secure storage of customer records and technical documents

• Access controls limiting data to authorized personnel

• Regular security audits and updates

Retention Periods:

• Service Records: 7 years (as required by warranty and safety regulations)

• Financial Records: As required by Israeli tax law

• Marketing Data: Until you opt-out or request deletion

• Safety Certifications: Permanent retention for compliance

7. Children's Privacy

Our services are intended for businesses and adult property owners. We do not knowingly collect information from individuals under 18 years of age.

8. International Data Transfers

As an Israeli company, we primarily process data within Israel. Any international transfers will be conducted in compliance with applicable data protection laws.

9. Cookies and Tracking

Our website uses cookies to:

• Remember your preferences

• Analyze website traffic

• Improve user experience

You can control cookies through your browser settings.

10. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via:

• Email notification to registered customers

• Notice on our website

• Updated "Last Updated" date

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us:

Galim Ventilation and Air Conditioning (HVAC) LTD

Address: Alumot 11, Nitzanei Oz, 4283600
P.O. Box 297

Phone: 03-9131022/3
Extension 110 (Vivi) - For quotes and ventilation/smoke evacuation consultation

Fax: 03-9131026

Email: service@galimv.com

Data Protection Officer: [Insert name if applicable]
Email: privacy@galimv.com [or appropriate email]

This privacy policy is available in Hebrew upon request / מדיניות פרטיות זמינה בעברית לפי בקשה